Your Privacy Is Our Responsibility
Protecting the personal information of all registered users on the pjpk platform is our highest priority. In this policy, we clearly explain how your information is used.
Introduction & Scope
This privacy policy ("Policy") applies to the pjpk platform and all related services. When you open an account on pjpk, use the platform, or contact us in any way, you agree to the terms of this policy.
At pjpk, we treat your security and privacy with the utmost importance. We use modern SSL encryption technology to keep all your information secure and we never sell it to third parties.
This policy applies to users in Bangladesh and has been prepared in Bengali so you can understand it easily. Our support team is available 24/7 to help with any questions you may have.
What Information We Collect
We collect certain types of information to operate the pjpk platform and provide you with a better service. The details are described by category below.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where applicable)
Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history
- Deposit and withdrawal records
- Bonus and reward information
Device & Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session data
- Platform usage logs
Behavioral Information
- Game play history and preferences
- Session duration and frequency
- Bet type and amount
- Support conversation records
How We Collect Information
pjpk collects your information in several ways. Each method is fully transparent and operates on the basis of your informed consent.
- Registration & Account Management: Information you provide when creating or updating your account.
- Identity Verification Process (KYC): Verification required for fraud prevention and security.
- Financial Transactions: Payment information collected at the time of deposits and withdrawals.
- Automatic Data Collection: Technical information collected automatically via cookies, web beacons, and log files.
- Customer Support: Information provided when you contact us via live chat or email.
Purpose of Using Information
Information collected on pjpk is used only for specific and legitimate purposes. The main purposes for which we use your information are detailed below.
| Purpose | Description |
|---|---|
| Account Management | Creating, managing, and keeping your account secure. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay. |
| Fraud Prevention | Detecting and preventing suspicious activity, and ensuring platform security. |
| Customer Service Improvement | Personalizing your experience and providing relevant services. |
| Responsible Gaming | Monitoring gaming behavior and providing assistance when needed. |
| Technical Development | Analyzing platform performance and improving services. |
| Communication | Sending important updates, security notifications, and support messages. |
Sharing & Disclosure of Information
pjpk never sells your personal information to third parties. However, in certain circumstances, some information may be shared in a limited way.
Permitted Circumstances for Sharing Information
- Payment Processors: Necessary transaction information shared with Bangladesh-approved mobile financial service providers to process deposits and withdrawals.
- Technology Partners: Service providers who assist in operating the platform, who work under strict confidentiality agreements.
- Security Investigations: With specialist security firms to prevent fraud or cyber attacks.
- Legal Obligations: In response to a valid order from a court or competent authority, sharing only the information required.
Cookie Policy
The pjpk platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain your login session and ensure security. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and account settings. They make your experience on the platform easier.
Analytical Cookies
These cookies are used to analyze platform usage and improve services. The information collected remains completely anonymous.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain cookies may affect some functionality of the platform.
Data Storage & Security
pjpk uses industry-standard security technologies and practices to protect your information. Our security measures operate across multiple layers.
Technical Security Measures
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
- Regular Security Audits: Regular security audits are conducted on the platform.
- Access Control: Only authorized personnel can access specific information.
Data Retention Period: Your information may be stored while your account is active and, after account closure, for a specified period as required by law. Financial transaction records are retained in accordance with regulatory requirements.
Your Rights Regarding Your Information
As a user of pjpk, you have several important rights regarding your personal information. We fully respect these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction if any of your information is inaccurate or incomplete.
Right to Deletion
In certain circumstances you have the right to request deletion of your information, though limitations may apply where legal obligations exist.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
Right to Object
You have the right to object to the use of your information for marketing purposes.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
To exercise any of these rights, contact us at [email protected]. We will respond to your request in a timely manner.
Protection of Minors
pjpk is a responsible online gaming platform. This platform is for users aged 21 and above only.
We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of account registration and, where necessary, confirmed through identity verification.
If we become aware that information has been collected from a person below our age limit, we will immediately delete that information and close the associated account.
Policy Changes & Updates
pjpk may update this privacy policy from time to time. This policy may be revised due to service improvements, the addition of new technologies, or changes in legal requirements.
For significant changes, we will notify you via your registered email or through the platform. Continued use of the platform after a change is made will be considered your acceptance of the updated policy.
You can confirm the most recent version by checking the "Last Updated" date at the top of the policy. If you need a previous version of the policy, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, do not hesitate to contact us. The pjpk support team is available seven days a week, 24 hours a day in both Bengali and English.
Ways to Contact Us
If you send a privacy complaint or data disclosure request by email, we will respond as quickly as possible. For more information, you can visit our FAQ page.