pjpk FAQ — Answers to Your Questions

The minimum withdrawal amount at pjpk is ৳800. This means you can only submit a withdrawal request once your balance reaches at least ৳800. Requests below this amount are not accepted. Keep this limit in mind before you play and wait until your balance builds up before withdrawing.

Once a request is submitted, the money typically arrives in your bKash, Nagad, Rocket, or Upay wallet within 10 to 45 minutes. The process is fastest when your account is verified and all details are correct. During unusually busy periods it may occasionally take a little longer, but contacting support in those cases will get it resolved quickly.

You must meet the wagering requirement before withdrawing bonus funds. For the welcome bonus, the requirement is to place bets totalling 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to complete ৳20,000 in total bets before the bonus winnings become withdrawable. Once that requirement is met, you can submit a withdrawal request in the usual way.

pjpk currently supports withdrawals through four methods — bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. You can withdraw to any one of these four, and the minimum withdrawal amount is the same for all — ৳800.

No. Under pjpk's rules, withdrawals can only be made to a wallet registered in the player's own name. This means the name on your account and the name on your bKash, Nagad, Rocket, or Upay wallet must match. Withdrawal requests to third-party wallets are rejected and will slow down the verification process.

Yes, pjpk's live casino is fully mobile-friendly. You can join a live dealer table directly from any Android or iOS smartphone browser — no separate app download is needed. A stable Wi-Fi or mobile data connection is all you need for good video quality.

Roulette uses a spinning wheel and a small ball. Players place bets on a specific number, a colour (red or black), or a group of numbers. After the dealer spins the wheel, the slot where the ball lands determines wins and losses. Betting on a specific number pays out more, while betting on a colour pays double your stake.

Teen Patti is a South Asian card game where each player receives three cards and the one with the best hand wins. Andar Bahar is even simpler — one card is revealed and players bet on whether the matching card will appear on the "Andar" (left) or "Bahar" (right) pile. Both games run in quick rounds and give you a real experience with a live dealer.

Baccarat is actually very straightforward — you bet on one of three outcomes: "Player", "Banker", or "Tie". The dealer handles all the cards and calculates the result according to the rules. The side whose points are closest to 9 wins. You don't need to apply any strategy — just choose where to place your bet.

In a live dealer game, a real person runs the game from a studio or casino and you watch it on your screen in real time via high-definition video streaming. You place bets using buttons on the screen, and the round is settled based on the dealer's card or wheel result. The whole process is fair and happens in real time.

Yes, pjpk's support team is active 7 days a week, 24 hours a day. You can reach them at any time according to Bangladesh Standard Time (BST, UTC+6), including on public holidays. There are no set "office hours" — contact support whenever you have an issue.

Absolutely. pjpk support operates in Bengali and English — both languages. You can ask your question in whichever language you are comfortable with and receive a reply in the same language. This bilingual service was set up with Bangladeshi users in mind.

There are two ways to reach support. First, the site's live chat — this is the fastest method, where you can speak directly with an agent. Second, email — write to [email protected]. Email is more effective for detailed issues because you can attach screenshots or supporting evidence.

Having the following information on hand before you reach out will get your issue resolved much faster: your account username or registered email, the transaction ID or date related to your issue, and a screenshot of any error message you may have seen. This helps the agent understand your situation quickly and provide a solution.

Account verification (KYC) is done primarily for your own security. It ensures that no one can open an account or withdraw money under someone else's name. It is also necessary to maintain fair play and prevent one person from holding multiple accounts. This is an industry-standard and normal security measure.

pjpk may request verification when you make your first significant withdrawal or when transactions exceed a certain amount. Occasionally, verification may also be requested at random for security purposes. The request comes via email or a notice on your account — responding promptly means your withdrawal process will not be delayed.

For proof of identity, a National ID card (NID) is generally accepted. A passport or driving licence can also be submitted. For proof of address, a recent utility bill or a photo of a bank statement may be requested. All documents must be sent as clear, legible images.

Yes, this is mandatory. The name on your pjpk account and the name of the owner of the bKash, Nagad, Rocket, or Upay number you wish to withdraw to must be exactly the same. If the names do not match, the withdrawal may be cancelled and your account may be queried.

If your verification is rejected, first read the reason for the rejection carefully — it usually happens because an image is blurry, a document is expired, or details do not match. Once you understand the reason, reapply with the correct information or a clearer image. If you are unsure, contact live chat or [email protected] directly — the support team will guide you.

Each week, a fixed percentage of your total bets is added to your account as cashback. The percentage depends on which VIP level you are on. Cashback is generally credited on a set day at the end of each week and appears directly in your balance. It is an added benefit for regular players.

pjpk has five VIP levels in total:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback

The cashback rate increases as you move to higher levels.

The key to moving up a VIP level is playing regularly and consistently increasing your bet volume. The more frequently and regularly you play, the greater your chances of reaching the next level sooner. The specific conditions for promotion at each level can be found in your account panel or by asking the support team.

Members at higher VIP levels enjoy a number of additional benefits alongside weekly cashback — such as priority support service, early access to special promotional offers, and assistance from a personal account manager. The higher you climb, the more attention and rewards you receive from pjpk.

If you are inactive for an extended period or fail to maintain a certain activity level, your VIP level may be reviewed. To keep the level you have earned, continue playing regularly and staying active. If you have any questions about level changes, the support team is always ready to explain in detail.